Effective Date: October 2026 

By opting in to receive SMS or text messages from GoochlandCares (“GoochlandCares,” “we,” “us,” or “our”), you agree to these SMS Messaging Terms and Conditions.

Program Description

GoochlandCares uses SMS messaging to communicate with customers, clients, and others who choose to receive text messages from us. Messages may include digital customer or client cards, mobile wallet links, requested receipts, transaction or account information, reminders, service updates, responses to customer inquiries, and other communications related to your interactions with GoochlandCares.

Consent to Receive Text Messages

GoochlandCares sends different types of text messages depending on an individual’s relationship and interactions with our organization.

For service-related and client communications, individuals who provide a mobile telephone number to GoochlandCares in connection with requesting, receiving, or participating in GoochlandCares services may receive text messages reasonably related to those services and their relationship with GoochlandCares. These communications may include appointment or service reminders, scheduling information, program information, requested follow-up, and other non-promotional communications related to GoochlandCares services. Individuals may tell GoochlandCares that they do not wish to receive text messages at any time.

For customer communications through GoochlandCares point-of-sale and customer systems, customers may also affirmatively consent to text messaging through a customer-facing point-of-sale display or by providing verbal consent to a GoochlandCares staff member.

Providing a telephone number does not constitute consent to receive marketing or promotional text messages. Marketing or promotional SMS messages require a separate affirmative written or electronic opt-in.

Consent to receive text messages is not a condition of purchasing goods or receiving GoochlandCares services.

Marketing and Promotional Messages

If GoochlandCares offers marketing or promotional text messages, consent to those messages will be requested separately through an affirmative written or electronic opt-in. Verbal consent alone will not enroll you in marketing or promotional text messages.

Message Frequency

Message frequency varies based on your interactions with GoochlandCares and the types of messages you request or consent to receive.

Message and Data Rates

Message and data rates may apply.

Opting Out

You may stop SMS communications at any time by replying STOP to a GoochlandCares text message or by asking a GoochlandCares staff member to stop sending text messages. GoochlandCares will honor opt-out requests and may send one final message confirming the opt-out.

Reply HELP for assistance or contact GoochlandCares at 804-556-6260.

Help and Customer Support

Reply HELP for help or contact GoochlandCares at 804-556-6260.

Privacy

For information about how GoochlandCares collects, uses, and protects personal information, including mobile telephone numbers and SMS consent information, please review our Privacy Policy at:

https://goochlandcares.org/privacy-policy/

GoochlandCares does not sell or share SMS opt-in data or personal information with third parties or affiliates for marketing or promotional purposes.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Changes to These Terms

We may update these SMS Messaging Terms and Conditions periodically. Changes will be posted on this page with an updated effective date.