This 32-hour per week position is responsible for the professional and efficient managing of the Financial Assistance program and for providing case management services to GoochlandCares clients.

Essential Job Functions:

  • Responds to inquiries regarding financial and other case management needs.
  • Interviews clients regarding specific needs.
  • Instructs clients on what documentation is needed to complete the financial assistance process.
  • Schedules appointments.
  • Advises clients of services offered by outside agencies in the community, as needed.
  • Completes forms and documentation accurately.
  • Supervises and supports volunteers.
  • Manages the VITA tax preparation program.
  • Obtains required approval for funds to assist in meeting financial need.
  • Accurately records client information in eClinicalWorks.
  • Documents all client activities in a service plan consistent with organizations procedures.
  • Keeps confidentiality in discussing clients, fellow staff members, volunteers and matters pertaining to GoochlandCares.
  • At all times keeps supervisor well informed of activities, client interview results and potential problems that may arise.


  • Bachelor’s degree required; social work degree preferred.
  • At least two year’s related experience in a non-profit setting or equivalent.
  • Knowledge of basic financial literacy.

Other Skills/Abilities

  • Excellent communications skills • Ability to make assessments of client circumstances and make decisions accordingly • Understand that all employees are responsible for volunteer engagement as evidenced by demonstration of effective skills in working with volunteers • Ability to meet deadlines in a timely fashion • Outstanding computer literacy skills • Close attention to detail • Ability to identify and react professionally, cheerfully and courteously to situations as they present themselves • Ability to interact with a variety of individuals in a kind, professional manner • Competent in data entry skills


  • Based on experience.


  • PTO, Retirement

To apply:

  • Send resume and cover letter Carol Dunlap, Family Services Director, at by April 22, 2019.

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